All stories

P chart of percentage tags that are positive


Are stories becoming more positive?

In this chart the percentage of positive tags are plotted for each month. See About for more about tags. By making this a control chart, any changes in the central percentage or unusual variation can be detected. A p chart is the most appropriate chart for percentages and change or variation is detected by looking for these features:

  1. A single point outside the (3 sigma) control limits.
  2. Eight consecutive points above or below the centreline.
  3. Six consecutive points increasing or decreasing.
  4. Two out of three consecutuve points in the outer one-third (2 to 3 sigma).
  5. Fifteen consecutive points in the inner one third.

The first 20 months are used to calculate the centreline. New centrelines are calculated from where eight consecutive points are above or below the centreline.

Swarm plot of areas of improvement in critical stories by location from May 2023


What are the main issues being raised in stories with some critical feedback?

Review the issues being highlighted in stories with some critical content. This should make it easy to identify recurring issues being fed-back about one location.

Surgery

Row

Are stories becoming more or less positive?

How do you feel? top 30 tags since May 2023

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What was good? What could be improved? tags since May 2023

Stories since May 2023

Medicine

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Are stories becoming more or less positive?

How do you feel? top 30 tags since May 2023

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What was good? What could be improved? tags since May 2023

Stories since May 2023

Maternity

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Are stories becoming more or less positive?

How do you feel? top 30 tags since May 2023

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What was good? What could be improved? tags since May 2023

Stories since May 2023

Emergency

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Are stories becoming more or less positive?

How do you feel? top 30 tags since May 2023

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What was good? What could be improved? tags since May 2023

Stories since May 2023

Mental Health

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Are stories becoming more or less positive?

How do you feel? top 30 tags since May 2023

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What was good? What could be improved? tags since May 2023

Stories since May 2023

AHP

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Are stories becoming more or less positive?

How do you feel? top 30 tags since May 2023

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What was good? What could be improved? tags since May 2023

Stories since May 2023

About

What are Care Opinion Storyboards?

Care Opinion Storyboards summarise the experiences of people using health and care services shared on Care Opinion. They are primarily intended to help NHS organisations understand the experience of service users including the main themes and how experience changes over time. Storyboards are produced by Healthcare Improvement Scotland with support of Care Opinion and under the Creative Commons licence for non-commercial re-use.

How is feedback summarised?

Every person who tells their story on Care Opinion is asked to create tags in response to three questions:

  1. What was good?
  2. What could be improved?
  3. How did you feel?

Each tag can be given a negative or positive polarity. If the storyteller chooses not to tag their story moderators may add tags. Tag information about the services used are also recorded with each story and used in this analysis.

Storyboards use a range of charts and visualisations to summarise the tag information.

Where can I find out more?

If you would like to know more please contact the Healthcare Improvment Scotland Data, Measurement and Business Intelligence team at .

Healthcare Improvement Scotland Care Opinion